FAQ

Using TestForSTD.com is safe because we use CLIA-certified Lab partners, we have board-certified physicians in each state, we are HIPAA-compliant and provide ongoing service and oversight. Our testing process is easy with over 4500 testing centers. We strive to provide high quality and reliable insightful reports, excellent customer service and accurate test results.

If you have positive results to an easily treatable STD, our physician can prescribe you medication for an additional fee. (This fee does not include the cost for the medication)

TestforSTD has partnered with PWNHealth to ensure lab connectivity and patient outreach solutions so we can facilitate quick and seamless consumer access to diagnostic testing and maintain compliance with state and federal regulations

Our testing laboratories are two of the largest AABB accredited laboratories and results are 99.999% accurate.

TestforSTD.com is subject to the same HIPAA (Health Insurance Portability and Accountability Act of 1996) Privacy Laws just like your own personal physician. To read more about your rights under HIPAA , please go to  https://www.hhs.gov/hipaa/for-individuals/guidance-materials-for-consumers/index.html

Results are usually available within 1-3 business days

Depending on the test you order will determine if you will need to submit blood and/or urine at the lab. The process is fast and should take no longer than 15-20 minutes.

We have partnered with over 4500 lab centers nationwide. There is usually always a lab center within a 10-mile radius of any address.

Once you place your online order and receive your requisition number or print your form, you can go into the lab immediately. Please be sure to arrive at least 30 minutes prior to any posted lunch or close of business day.

Yes, you may utilize our post-test consultation service.

Yes, all test results include reference ranges and any abnormal results are indicated in bold. We recommend you discuss any test results with your physician or a healthcare provider.

We can fax or email your results to your physician if you sign a release form.

Sharing results with your doctor is completely up to you but also a good idea so they can have a snapshot of your health.

Once the test is completed and you retrieve your results, you may forward those results to your physician or purchase a post-test consult. The post-test consult will take place within 24 hours with a call from our physician. The physician will provide counseling and answer questions based on your result. Necessary follow-up recommendations will be instructed by the physician if it is necessary.

The pre-test will help you determine which test are right for you and to have any questions you may have answered before you place your lab order. If you miss the initial call from the physician, the physician will attempt to call you two more times, after the third try, your session will be marked as “no-show” a no refund is given.

Purchase the pre-test service from our website, you will then provide information on the intake form once you are on the telehealth platform and the session has been scheduled. The physician will review your information and health history based on the intake form, and then give you a call. During the call, the physician will provide any necessary coaching, and recommend certain tests based he information you provided and health history information.

No, you must be 18 years of age or older to receive lab testing.

You can share results with your physician or for $75, you can have a max of 10-minute consultation with our physician to review your results and provide clarification if needed. Call us at 1(888) 568-8988 or use our live chat feature.

After your order is placed, you will receive a confirmation email to login to your secure online account. Your online account will have your lab order form that you will need to print, or you can fax it directly to the lab within your account by pressing “FAX”. The lab does not require an appointment. The lab will collect a blood and/or urine specimen.

Charges on your statement will appear from "Lab Testing" or “ZJO Enterprises LLC”. After services are complete, we do not store your personal or financial information. We do not store your personal or financial information once services are completed.

If you are looking for a specific test to have done but is not currently on our website. Please contact us at 1(888) 568-8988. Our Client Service Providers will be able to assist you with the test you need.

You may cancel your order any time before visiting a lab testing center. Refunds will be issued minus a 20 percent (20%) cancellation fee. All cancellation requests after 21 days of purchase will be given credit for future testing. Please contact us at 1-888-568-8988 to cancel your order.

You do not need an appointment and may proceed to a lab testing center immediately after placing your online order. You may walk-in during the lab testing center business hours If the test requires fasting, please be sure to fast for 9-12 hours before going to a testing center. You must place your order on our website first because the lab testing center does not accept payments.

Unfortunately, we do not accept insurance, therefore; we are able to guarantee that the HealthLabTest.com and TestForSTD.com test you order, and your test results are not placed on your medical record although it’s your choice to share your results with your doctor. We accept all major Credit Cards, PayPal, HSAs and FSAs. You can contact your insurance company to see if they will reimburse you for any of your test.

You can expect your results in 24 to 72 business hours.

Some test will require you to fast 9-12 hours before the test. Most of the time you can still consume water, black coffee (no sugar or cream) and take your medications, even if the test requires you to fast. Cholesterol and sugar test are most common for requiring fasting.

No. Once you place your order, you visit a testing center and receive your results. There is an option to have mobile service, where someone come to your home or office and obtain the samples for an additional $75. There is a fee of $75 for a prescription to cure an easily treatable disease if you have positive results (Test must be performed by TestForSTD.com or HealthLabTest.com. This fee does not cover the cost of the medication.) There is a fee of $95 to see a virtual doctor from our website who can diagnose and treat you right from the comfort of your own home or office. This service can be used for prescription refills as well.

Depending on the type of test ordered. Urine and/or Blood will be collected. You test should not take no more than10 minutes or less.

We provide a lab order for you through a physician licensed in your state. Our doctors will issue the lab requisition form after you place your order. You will simply print out the form and take it to the lab testing facility near you at your convenience or fax it directly to the lab from your online account by clicking the "Fax" button. TestforSTD.com and HealthLabTest.com offers the same test that your doctor would order using the exact same accredited testing laboratory with the accuracy of the results being the same You can share the test results with your doctor.